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The jewel of Tableware and Decoration.
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Touzeau Arts de la Table SA Registered office: 28, Rue du Marché, 1204 Geneva, Switzerland Company identification number : CHE-103.183.050
Last updated: 12 August 2025
1. General provisions
1.1.
These General Terms and Conditions of Sale and Delivery (hereinafter the "GTCS") apply,
in the version in force at the time of the Order, to the commercial relationship between
Touzeau Arts de la Table SA, Rue du Marché 28, 1204 Geneva, Switzerland (hereinafter, the "Seller"),
and any individual or legal entity (hereinafter, the "Customer") for any purchase of products or services
services made on the website www.touzeau.swiss (hereinafter, the "Site").
1.2.
The products offered on the Site are valid for Orders to the following countries
countries: Switzerland, France, Germany, Italy, Spain, United Kingdom, Belgium, Luxembourg,
Greece, Monaco, Kuwait, Qatar, United Arab Emirates and Saudi Arabia, provided that the
Customer provides a delivery address in one of these countries.
1.3.
For the purposes of these GTC, consumers are defined as natural or legal persons
or legal entities entering into a contract for exclusively private or family, non-commercial
commercial purposes. The purchase of products on the Site for professional purposes or with a view to their resale for
resale is strictly prohibited.
1.4.
The term "Order" refers to the Customer's firm commitment to purchase all of the products selected via the Site's e-commerce service.
products selected via the Site's e-commerce service.
1.5.
The Customer's acceptance of these GTC is expressed expressly and irrevocably
when validating the Order, by ticking the box "I have read and accept the General Terms and
Terms and Conditions of Sale".
1.6.
The Customer may print out, download and keep a copy of these GTC on paper or electronically.
on paper or electronically.
1.7.
The Seller reserves the right to modify these GTC at any time. Such modifications
come into force as soon as they are published on the Site and apply to any Order placed
after that date.
2. Conclusion of the contract
2.1.
The Site constitutes an invitation to the Customer to make an offer to purchase the products
products.
2.2.
The Order is only binding once the Customer has entered all the information required for its execution
confirmed that they have read and understood these GTC and clicked on the "Order" button.
Order" button, which requires payment. Before validation, the Customer may freely add, remove or modify products in their basket,
remove or modify products in their basket.
2.3.
When placing an Order, Customers may choose between in-store collection or delivery by carrier, and between standard or express delivery.
carrier, and between standard or express delivery. Delivery costs are indicated
before the Order is finalised.
2.4.
After validation, the Customer will receive an automatic e-mail confirming receipt of the
Order. This document does not yet constitute acceptance of the offer by the Vendor.
2.5.
The Seller reserves the right to cancel or refuse an Order in the event of any breach of these
of a breach of these GTCS (previous unpaid invoices, lack of bank cover, abnormally high rate of returns
abnormally high rate of returns, suspicion of professional resale).
resale). The Customer will be informed by e-mail.
2.6.
The contract shall only be concluded once the Seller has sent an e-mail confirming the Order.
Order confirmation. This e-mail shall include, where applicable, a shipment tracking link. In
in-store collection, a second e-mail will inform the Customer of the date of availability of the
when the Product will be available.
2.7.
If payment has already been made but the contract has not been concluded, the Seller will reimburse the
the Customer. In the event of an accepted partial delivery, the refund will only cover the Products that are
unavailable.
3. Products
3.1.
Product offers are only valid as long as they are visible on the Site and within the limit of
available stocks.
3.2.
Products are available while stocks last. In exceptional cases, errors and
errors and corrections may occur, particularly when several Customers order the same
order the same product at the same time. The Vendor is not responsible for out-of-stock situations
and unavailability of products.
3.3.
Some of the products presented on the Site cannot be ordered and purchased directly
on the Site. This is specified in the product information sheet.
3.4.
The images appearing on the Site are for illustrative purposes only and do not form part of the
contractual conditions.
3.5.
The Seller accepts no responsibility for any errors or omissions in the drawings, images or diagrams
drawings, images or diagrams appearing on the Site.
4. Deliveries
4.1.
The delivery times indicated on the Site are given for information only and are not binding.
4.2.
Delivery is made to the address indicated by the Customer when placing the order. Deliveries
are only available in Switzerland, France, Germany, Italy, Spain, the United Kingdom,
Belgium, Luxembourg, Greece, Monaco, Kuwait, Qatar, United Arab Emirates and Saudi Arabia.
4.3.
If it is impossible to meet the delivery deadline for a reason not attributable to the Vendor
(unavailability of the product), the Vendor will inform the Customer as soon as possible, specifying a new
as soon as possible, specifying a new estimated delivery time. If this deadline is not acceptable to the
Customer, or if the product remains unavailable, either party may terminate the contract for the product
product concerned. Any amount already paid will be refunded without undue delay.
4.4.
Delivery is subject to the Seller's suppliers being able to supply the goods within the specified
deadlines. No delay in delivery may be attributed to the Seller in the event of force majeure, such as
force majeure, such as a customs clearance process, strike or other labour dispute, riot, war, natural disaster
natural disaster, fire, flood, logistical blockage, cyber attack, government measure
epidemic, pandemic, or delivery blockage by the manufacturer or supplier.
In such cases, the delivery period will be extended or the contract may be terminated without compensation.
4.5.
When all the products ordered are not in stock, the Seller may make partial deliveries, after informing the Customer by e-mail.
partial deliveries, after informing the Customer by e-mail. The Customer is free to accept
or refuse the partial delivery. If it is impossible to deliver certain products, the Vendor will
will reimburse the Customer according to the original method of payment.
4.6.
Visible differences in quantity must be reported to the carrier immediately on receipt.
upon receipt. Non-visible differences must be reported to the Seller in writing or by e-mail within five
e-mail within five (5) working days of receipt.
4.7.
If an order confirmed as delivered by the carrier is not received, or if the Customer has no news within two
no news within two (2) days of confirmation of delivery, the Customer must inform the
without delay.
5. Awards
5.1.
The prices shown on the Site are in Swiss francs and euros. They include value added
value-added tax (VAT) and, where applicable, advance recycling tax (ART), but they do not include excluding
and packaging costs. The Seller shall inform the Customer of the shipping costs as well as any additional
for express orders or any customs duties to be taken into account in the order form just before
taken into account in the order form just before the order is placed. The
price of a product corresponds to the respective data indicated on the Site, except in the case of obvious error.
error.
5.2.
The standard delivery costs offered by the Seller are borne by the latter for orders totalling
orders of CHF 300.00 or more including VAT for Switzerland only.
5.3.
For orders sent within/outside the European Union, customs charges may be applied in the
be applied in the country of destination. These customs charges must be paid by the recipient
upon arrival of the parcel. Following BREXIT, for all orders sent to the United Kingdom,
please note that V.A.T. is collected by the carrier when the parcel arrives on British soil.
land.
5.4.
The Seller reserves the right to change the price of the items offered at any time. Except
error, the applicable price is the price displayed at the time the order is placed.
5.5.
The Vendor is not obliged to deliver a product for which the price communicated is incorrect if the error in price is obvious and the Customer could easily have detected it, even if the Vendor has already delivered the product.
the Customer could easily have detected it, even if the Vendor has already sent an order confirmation
sent an order confirmation with the incorrect price.
6. In-store collection
6.1.
The "in-store collection" option is available before the order is finalised. The Customer
can then choose to pay on the spot (by card or cash) or online (by card, TWINT or
bank transfer).
6.2.
There is no delivery charge for in-store collection.
6.3.
The Customer will be notified of the date and time of availability in a second e-mail sent by the
sent by the Seller (see section 2.6).
6.4.
Once this second e-mail has been sent, the Customer has three (3) calendar days to
withdraw their order. Once this period has elapsed, the Vendor may cancel the order and refund the amount
the amount paid using the original method of payment.
6.5.
If the Customer is unable to collect their order within the time limit set, they must inform the Vendor
before the expiry of this period in order to agree on an extension.
6.6.
The "in-store collection" option is available before the order is finalised. The Customer
In the absence of agreement, and after expiry of the initial deadline, the Seller may withdraw from the contract,
pay on the spot (by card or cash) or online (by card, TWINT or bank transfer).
bank transfer).
6.7.
In-store withdrawals can only be made at the Touzeau Arts de la Table SA branch.
Table SA, Rue du Marché 28, 1204 Geneva, Switzerland.
7. Payment methods
7.1.
The payment method is selected by the Customer before pressing the «Checkout» button
with the obligation to pay. Except in the case of obvious error, the price invoiced is the price indicated on the e-mail
the contract acceptance e-mail sent by the Seller.
7.2.
In the case of delivery: For orders with a delivery option, the following methods of payment are accepted by the Seller
are the following cards: Alipay +, American Express, Diners Club/Discover, Mastercard,
Mastercard debit, TWINT, Visa, Visa Debit, WeChatPay and bank transfer. The amount is
debited when the Customer places the order.
7.3.
In the event of in-store collection: If the Customer opts for in-store collection, payment must be made when the order is finalised online.
finalise the order online.
7.4.
Payment by bank transfer: Payment by bank transfer is available to all Customers, regardless of their place of
where they are domiciled.
7.5.
The Customer has five (5) working days in which to make payment. The order is
is only considered to be confirmed once the full amount has been received in the Seller's
the Seller's account.
7.6.
The Seller's bank details are provided in the order confirmation e-mail.
order confirmation email.
7.7.
Orders will not be processed until full payment has been received. The
Customer is then informed by e-mail of the delivery times.
7.8.
All bank charges, including in the case of international transfers, shall be borne in full by the Customer.
by the Customer. The amount received by the Seller must correspond to the exact amount of the
the order.
7.9.
In the event of non-payment within the allotted time, the Seller reserves the right to cancel the order.
order.
7.10.
The Vendor may, in exceptional circumstances or at the Customer's request, transmit a secure
secure payment enabling the order to be paid for remotely. This link redirects the Customer to
a certified payment page the Seller's approved payment service provider. The
payment must be authenticated and validated by the Customer via their own means of payment (for example
for example, the banking application or the card service registered on their telephone). Once the
transaction has been confirmed, the payment is considered final and cannot be contested. The
Seller does not store any of the Customer's bank details.
8. Right of withdrawal
8.1.
The Seller voluntarily grants the Customer a contractual right of withdrawal.
8.2.
The Customer may withdraw from this contract without giving any reason, within
fourteen (14) days.
8.3.
The period runs from the day when the Customer, or a third party other than the carrier designated by the
the Customer, takes physical possession of the product.
8.4.
To exercise this right, the Customer must notify the Vendor of his decision in a clear and unambiguous manner, by post or e-mail, to the following address
by post or e-mail to the following address Touzeau Arts de la Table
SA, Rue du Marché 28, 1204 Geneva, Switzerland. In the event of notification by e-mail, the Seller shall
shall immediately send an acknowledgement of receipt to the Customer.
8.5.
The right of withdrawal is deemed to have been respected if the notification is sent
before expiry of the stipulated period (see 8.2, 8.3).
8.6.
In the event of withdrawal, the Vendor will refund all payments received, including standard delivery costs
standard delivery costs (excluding any additional costs linked to the Customer's choice of a more expensive
more expensive delivery method). The refund will be made without undue delay and may be
deferred until the Customer has actually received the product or until proof of dispatch has been
of dispatch by the Customer, whichever comes first.
9. Returns procedure
9.1.
Only products purchased directly from the www.touzeau.swiss website may be returned or exchanged.
returned or exchanged. Products personalised at the request of the Customer may not be
returned or refunded.
9.2.
For all returns, the Customer must enclose with the parcel the withdrawal form (Appendix I), duly completed, together with a copy of the invoice, specifying whether the return is for an exchange or a refund.
invoice, specifying whether it is for an exchange or a refund.
or a refund. No returns will be accepted without these two documents.
9.3.
Refunds will be made by the same means of payment used at the time of purchase,
unless otherwise expressly agreed between the parties.
9.4.
The Customer must return the product to the following address:
TOUZEAU ARTS DE LA TABLE SA
Rue du Marché 28
1204 Geneva
Switzerland
The goods must be returned without undue delay, and at the latest fourteen (14) days after
of the decision to withdraw. This period is deemed to have been respected if the goods are
before it expires. The burden of proof that the deadline has been met lies with the Customer.
9.5.
The costs and risks associated with the return shall be borne by the Customer. The Customer is responsible for the product
until it is received by the Vendor.
9.6.
Products must be returned in perfect condition, unused, in their original packaging
with all protection, labels, stickers, accessories and any parts. The Customer
is responsible for any depreciation of the product resulting from handling other than that
necessary to verify the nature, characteristics and correct operation of the product.
9.7.
If the return does not comply with the conditions set out in this article, the Seller is entitled to
deduct the value of the unreturned or damaged products from the amount to be reimbursed to the Customer.
the Customer.
10. Transfer
10.1.
The Seller reserves the right to assign to third parties or pledge the claims it holds against the Customer, including any partial payments due, interest on arrears and costs.
the Customer, including any partial payments due, default interest and collection costs.
costs. This assignment shall not affect the Customer's rights and obligations towards the
Seller.
11. Transfer of risk
11.1.
The Seller's obligation is limited to dispatching the product ordered; it ends at the moment of
transfer of the product to the carrier.
11.2.
From the time of this transfer, the risk of deterioration or accidental loss of the product is borne
by the Customer.
11.3.
The assumption of transport costs by the Seller has no effect on the transfer of risk.
transfer of risk.
11.4.
The Seller chooses a recognised carrier and acts with diligence, but is not responsible for
for faults committed by this carrier.
12. Duty of examination and complaint, guarantee
12.1.
Products sold via the Site are covered exclusively by the warranty granted by their respective
manufacturer or supplier. The duration and conditions of this guarantee may vary
depending on the product.
12.2.
In the event of any discrepancy between these GTCS and the manufacturer's or supplier's warranty conditions, the latter shall prevail.
supplier, the latter shall prevail.
12.3.
The list of manufacturers or suppliers with whom the Seller works, together with direct links to their respective
to their respective warranty conditions and periods, is available in Appendix II - Manufacturers' Warranties.
Manufacturers' warranties. This appendix forms an integral part of these GCS and is regularly updated.
regularly updated.
12.4.
In the event of a defect covered by the warranty, the Seller will forward the complaint to the manufacturer or supplier concerned and undertakes to deal with the request as soon as possible.
manufacturer or supplier concerned and undertakes to deal with the request as quickly as possible.
12.5.
Deviations in the quality, colour, size, equipment or design of the goods that are customary in the trade or are technically unavoidable do not constitute defects.
or technically unavoidable, do not constitute defects.
12.6.
The Customer must check the goods delivered as soon as the usual course of business permits
and notify the Seller of any defects without delay (see section 15). Failing this, the goods shall be deemed
deemed to have been accepted. In any event, the absence of a complaint by e-mail, letter or telephone within eight
telephone within eight (8) days of delivery shall be deemed final acceptance. The burden of proof
made in good time shall be incumbent on the Customer.
12.7.
Defects that could not be detected at the time of the initial inspection must be
immediately after discovery. Failing this, the goods will be deemed to have been accepted,
including these defects.
12.8.
Prior to any return, the Customer must contact the Seller, which may be done at the same time as
at the same time as the complaint is submitted (see section 12.5). The Seller will then indicate the procedure to be followed.
No returns will be accepted without prior agreement. The cost of returning goods will be borne by
the Seller only if, after analysis, the product is found to be defective. In the event of
replacement, the returned goods become the property of the Seller.
12.9.
The warranty shall be fulfilled, at the Seller's option, by repairing the defect or supplying a
replacement product. If these solutions are not possible and the complaint is made
after the withdrawal period set out in clause 8, the Seller will issue a credit note for an amount equivalent to the purchase price, including delivery costs.
equivalent to the purchase price, including standard delivery costs (excluding additional costs linked to the Customer's
the Customer's choice of a more expensive method of delivery or in-store collection, see section 6).
12.10.
The credit note is valid for one (1) year from the date of issue, and is evidenced by a voucher sent to the Customer
immediately to the Customer.
12.11.
Unless expressly agreed between the parties, there is no right to a price reduction.
12.12.
The warranty does not apply if the Customer or a third party, without the prior approval of the
Seller, has failed to comply with the instructions for use or maintenance, has modified the product,
replaced parts or used consumables that do not meet the original specifications.
The same applies to defects due to improper use, storage or handling, to external
handling, external intervention or opening of the product.
12.13.
No warranty is given for normal wear and tear, consumables and accessories.
13. Transport damage
13.1.
If goods are delivered with obvious damage due to transport, the Customer must notify the carrier
notify the carrier immediately and contact the Seller without delay.
Failure to lodge a complaint or to contact the Seller shall have no effect on
legal rights and their exercise, in particular warranty rights (see, however, the obligation to notify
the obligation to notify defects in good time in sections 14.1 and 14.2). The Customer
undertakes to assist the Seller in asserting its rights against the carrier or transport insurance
insurance company by providing it with any useful information that the Seller deems appropriate.
14. Liability
14.1.
Any liability on the part of the Seller for slight negligence is excluded. The liability of the
for vicarious agents is also excluded. In any event, the
total liability of the Seller is limited to the amount actually paid by the Customer for the
the order concerned, except in the case of gross negligence or fraud.
14.2.
In particular, the Seller shall not be held liable for any damage resulting from: (I) inappropriate, illicit or contrary
inappropriate, unlawful or contrary to contract storage, adjustment or use; (II) the use of incompatible
incompatible parts or accessories; (III) failure to maintain or inappropriate modifications
modifications/repairs to the products by the Customer or a third party; (IV) an event of force majeure, including
force majeure, in particular elementary damage, damp, dropping, impact or other events not
events not attributable to the Seller.
15. Data protection
15.1.
The Seller undertakes to protect the privacy of its customers and to guarantee the security of any
personal information communicated when using its website.
15.2.
The Seller collects the personal data required to process orders, such as
delivery address, e-mail address, telephone number and payment information.
payment information. This information is used strictly for the purposes of managing purchases
and to improve our services.
15.3.
The personal data you provide will be used exclusively for : - Order processing and management; - Delivery of purchases ; - Managing payments and invoices ; - Communication with customers regarding orders, requests for information or promotional offers
or promotional offers (with prior consent).
15.4.
The Seller does not share personal data with third parties for commercial purposes.
However, certain information may be shared with : - Carriers for the delivery of orders; - Payment service providers for transaction processing ; - The competent authorities, if required by law.
15.5.
Data is kept for as long as is necessary to process orders and in accordance with the
orders and in accordance with the Seller's legal obligations.
15.6.
The Seller implements appropriate technical and organisational measures to
protect data against unauthorised access, loss, alteration or disclosure.
disclosure.
15.7.
This processing of personal data is carried out in accordance with the Swiss federal law on
on data protection (nLPD) and, where applicable, the General Data Protection Regulation
Data Protection Regulation (RGPD) for customers in the European Union. The Customer has the right to access,
rectification, deletion and opposition to the processing of their personal data. These
rights may be exercised by contacting the Seller at the following address:
15.8.
The Seller uses cookies on its site to improve the browsing experience. The customer
can configure their browser to refuse cookies at any time.
15.9.
The Seller reserves the right to modify this data protection policy at any time.
any time. Any changes will be published on this page.
16. After-sales service
16.1.
For any questions or complaints regarding an order, the customer is invited to contact
the Vendor's Customer Service department :
By post: Touzeau Arts de la Table SA Rue du Marché 28
1204 Geneva Switzerland (CH)
By telephone: +41 22 312 36 66 Monday to Friday between 10am and
7.00 pm and Saturday between 10.00 am and 6.00 pm
By email:
17. Applicable law and place of jurisdiction
17.1.
These general terms and conditions of sale and delivery are governed by Swiss law.
The United Nations Convention on Contracts for the International Sale of Goods is expressly
goods is expressly excluded.
17.2.
Any dispute arising out of or in connection with these terms and conditions shall be submitted to the competent
courts of the Canton of Geneva, Switzerland.
HOSTINGER operations, UAB
Švitrigailos str. 34, Vilnius 03230 Lithuania
Tel: +370(6)4503378
Email :
The information collected is processed solely to enable Touzeau Arts de la Table SA to carry out its business.
Touzeau Arts de la Table SA to carry out its activity, Touzeau Arts de la Table being the recipient of data
recipient of the data collected at the time of registration on the touzeau.swiss site.
In accordance with the Federal Data Protection Act (nLPD), which came into force on 1
2023, you have the right to access, rectify and, if necessary, delete any personal data concerning you.
of your personal data.
If you wish to exercise this right and obtain communication of the information concerning you,
please contact Touzeau Arts de la Table SA at .
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